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Decanters.com : Shipping Policies |
Shipping Times
Our goal is to process all orders within 1 business day of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM - 6:00PM EST). If your order is placed on a weekend or holiday your order will be processed and shipped the next business day. Subject to availability. In the event the products you ordered are drop shipped from their manufacturers/producers shipping times may vary.
Tracking Information
All orders shipped are trackable. Customers will receive tracking information of shipped orders directly by email from Decanters.com on the day after shipment. To track your order simply click here or visit www.ups.com.
Shipping Methods
All orders are shipped UPS Ground, unless otherwise specified by customer. Depending on destination, please allow 4-7 business days for shipping. For estimated delivery time to your state, view the map below:
UPS Next Day Air, Second Day Air, and Three Day Select are available, if orders are needed quickly, for an additional fee. Please let us know if you would like one of these services by making the appropriate comment in the "Special Delivery Instructions" section of the order. Your shipping email confirmation will indicate the method of service used. Next Day Air orders shipped on Friday will arrive on Monday.
APO/FPO & P.O. Box Addresses
For APO/FPO & P.O. Box addresses, all orders will be shipped via USPS only (Expedited and Express ship methods are currently not available for APO/FPO & P.O. Box addresses). Standard delivery timeframe do not apply to APO/FPO & P.O. Box shipments. Free Shipping offers do NOT apply to delivery to APO/FPO & P.O. Box Addresses.
International Shipping
Shipping charges for International Orders vary greatly. Please send us an email with the items that you are interested in buying, your address, and the destination country. We will email back information on ordering, including shipping and handling charges. We will be happy to answer any questions that you have, so please let us know how we can help you. Free Shipping offers do NOT apply to International deliveries.
Custom Wine Cellars, Coolers & Racking
Free shipping offers do NOT apply to wine cellars, cooling units, wine racks, Wine Keeper systems and their components, items shipped from manufacturers or freight collect, and personalized items require additional delivery times. Because of size and/or weight, some items require an additional shipping surcharge. Shipping for large items will vary according to destination, and will be charged to your account when calculated.